ARCHIVED — Report for First, Second and Third Quarter Results: 2010-2011 Service Commitments
View the most recent version. The following document is out of date.
Information identified as archived on the Web is for reference, research or recordkeeping purposes. It has not been altered or updated after the date of archiving. Web pages that are archived on the Web are not subject to the Government of Canada Web Standards. As per the Communications Policy of the Government of Canada, you can request alternate formats on the "Contact Us" page.
Please note that in the areas that we underperformed by more than 10%, explanatory notes have been included.
- Patent Appeal Board
- Trade-marks Opposition Board
- Industrial Designs
- Information Branch – Client Service Centre
* The 90% target is a year-end goal. Steps are being taken to improve the respective processing times.
** The result reflects a revised wording of the service commitment for Q3.
|Issue filing date||within 4 weeks upon receipt of application that meets filing requirements including fees||90%||11.63%||20.39%||91.11%*|
|Issue confirmation date of national entry for Patent Cooperation Treaty (PCT) applications||within 8 weeks upon receipt of application that meets entry requirements including fees||90%||34.24%||29.45%||31.97%*|
|Provide first action (allowance or first substantive report) – Patent Prosecution Highway (PPH)||upon receipt of a complete request for PPH:
|Provide an International Search Report and Written Opinion or a No Search Report and Written Opinion – International Search Authority (ISA)||upon receipt of request for ISA:
|Provide an International Preliminary Report on Patentability (IPRP) – International Preliminary Examining Authority (IPEA)||upon receipt of request for IPEA:
Examination – TATs
Percentage of inventory of applications with a request for examination waiting for a first office action
|80% of applications with a request for examination will be waiting for a first substantive office action less than (by discipline):|
|Biotechnology – 24 months||80%||97%||86%||89%|
|Electrical – 32 months||80%||86%||84%||87%|
|Mechanical – 18 months||80%||85%||84%||83%|
|Organic chemistry – 18 months||80%||92%||82%||82%|
|General chemistry – 21 months||80%||88%||90%||90%|
|Issue ownership registration or notification requesting additional information**||within 6 weeks upon receipt of request and fees||90%||36.5%||32.8%||83.77%**|
Patent Appeal Board
|* The Patent Appeal Board is responsible for both patent and industrial design appeals; the 90% target is a year-end goal.|
|Schedule hearing date||for applications referred to Patent Appeal Board before January 2009||90%||68%||80%||92.5%|
|Issue decision||for applications referred to Patent Appeal Board before April 2008||90%||19%||37.5%||47%|
|** Process improvements underway are likely to result in service commitments being met.|
|Issue filing date||within 4 business days upon receipt of electronic application that meets filing requirements including fees||90%||99.9%||96.5%||94.6%|
|within 7 business days upon receipt of paper application that meets filing requirements including fees||90%||99.5%||83.6%||82.3%|
|Provide first action (approval or issue examiner's report)||within 4.5 months from filing date||90%||76.6%||85.3%||82%|
|Respond to client correspondence received subsequent to a first action||within 4 months upon receipt of correspondence||90%||86.4%||83.6%||87.3%|
|Register a trade-mark||immediately upon electronic registration||100%||100%||100%||100%|
|within 25 business days upon receipt of paper request and fees||90%||86.1%||52.6%**||94.5%|
Trade-marks Opposition Board
|* On average, the Branch is close to achieving the turnaround times expected and continues to improve due in part to actively managing its case lists, but was unable to do so this quarter in part due to production issues which are continuing to be monitored.
** TMOB is effectively managing the implementation of the new service standards and is demonstrating good progress overall.
|Schedule hearing date||within 14 months upon receipt of request (Opposition)||90%||95%||95%||95%|
|within 14 months upon receipt of request (Section 45)||90%||70%||80%||89%|
|Issue decision||within 12 months upon referral for a non-hearing decision (Opposition)||90%||60%||74%||83%*|
|within 12 months upon referral for a non-hearing decision (Section 45)||90%||62%||79%||78%*|
|within 4 months following hearing date (Opposition)||90%||78%||81%||79%|
|within 4 months following hearing date (Section 45)||90%||100%||100%||100%|
|Issue filing date||within 3 weeks upon receipt of application that meets filing requirements||90%||95.3%||96.4%||97%|
|Provide first action (register or issue examiner's report)||within 8 months from filing date and receipt of fees||90%||97.5%||96.9%||97.2%|
|Register a copyright||within 5 business days upon receipt of electronic application that meets filing requirements including fees||90%||98.6%||99.4%||99.98%|
|within 7 business days upon receipt of paper application that meets filing requirements including fees||90%||86.8%||99.8%||95.16%|
Information Branch – Client Service Centre
|* The Client Service Centre's business hours are from 8:30 a.m. to 5:00 p.m. from Monday to Friday; statutory holidays are excluded.|
|Respond to general enquiries||within 24 hours upon receipt by telephone||90%||97.4%||97.9%||98.3%|
|within 48 hours upon receipt by mail, email or fax||90%||92%||91%||91.3%|
|Provide access to an on-site information officer||within 10 minutes upon receipt of request||90%||98.7%||96.6%||98.9%|
|Send CIPO publications||by mail within 48 hours upon receipt of request||90%||99.1%||98.1%||91.0%|
|Send patent, trade-mark, copyright or industrial design documents||by mail or electronically (only patent documents are available electronically) within 72 hours upon receipt of request and fees for photocopies||90%||96.9%||97.8%||96.4%|
|by mail within 72 hours upon receipt of request and fees for certified copies||90%||96.9%||96.3%||96.5%|