Archived—Client Service Standards Mid-year Report - 2009-10

warning View the most recent version. The following document is out of date.

Archived Information

Information identified as archived on the Web is for reference, research or recordkeeping purposes. It has not been altered or updated after the date of archiving. Web pages that are archived on the Web are not subject to the Government of Canada Web Standards. As per the Communications Policy of the Government of Canada, you can request alternate formats on the "Contact Us" page.

The following highlights CIPO's performance against its Client Service Standards for 2009-10. Please note that in areas where we underperformed by 10% or exceeded the expected results, explanatory notes have been included. CIPO is committed to providing service at the specified service level below, on average, over the year.

Patent Branch

Examination - TATs
Services Client Service Standards Mid-year Results Explanatory Notes
Percentage of inventory of applications with a request for examination waiting for a first office action Results by Mar 31, 2010 are:
80% of applications with a request for examination will be waiting for a first substantive office action less than (by specialty):
  • Biotechnology - 24 mo
  • Electrical - 33 mo
  • Mechanical - 18 mo
  • Organic Chemistry - 21 mo
  • General Chemistry - 21 mo
  • Biotechnology - 70%
  • Electrical - 83%
  • Mechanical - 82%
  • Organic Chemistry - 90%
  • General Chemistry - 80%
Biotech improved its turnaround time service standard for 2009-10 from 30 to 24 months. Progress against this end-year objective has been steady, increasing from 62% at the beginning of the fiscal year to 70% at mid-year. The year-end objective remains at 24 months for 80% of unreported applications.

Patent Appeal Board

Patents and Industrial Designs
Services Client Service Standards Mid-year Results Explanatory Notes
Oral hearing date by March 31, 2010:
oral hearing for applications referred to the PAB before January 2008
85% of applications referred before Jan. 2008 have had a hearing, a hearing is scheduled or have received an invitation for a hearing/supplemental submission (PAB awaiting reply)
Decision issued by March 31, 2010:
80% of applications referred to the PAB before January 2008
13% of applications referred before Jan. 2008 have been disposed of (decision or abandonment) In view of a recent court decision and changes in office practice, applicants were given the opportunity to make submissions addressing specific issues (in writing or with a new hearing), to ensure a more accurate review of rejected applications. This has resulted in additional delays in the processing of applications currently under review.

Trade-marks Branch

Trade-marks
Services Client Service Standards Mid-year Results Explanatory Notes
Approve acceptable applications or issue first examination reports within 6.5 months 7.7 months The hiring and training of new examiners is steadily reducing TATs and the Branch expects to meet the service standard by year-end.
Respond to client correspondence received subsequent to a first action within 4 months of receiving correspondence 2.8 months

Trade-marks Opposition Board

Oral hearing date
Services Client Service Standards Mid-year Results Explanatory Notes
a) Opposition within 14 months of receipt of request (no postponements) 13 months
b) Section 45 within 18 months of receipt of request 12 months Performance is attributed to improved administration of hearings and the hiring of Hearing Officers to assist Members of the Board with the handling of s. 45 cases, including the issuance of final decisions.
Decisions issued
Services Client Service Standards Mid-year Results Explanatory Notes
a) Non-hearing Opposition within 11 months of file being ready for decision 7 months
b) Non-hearing section 45 within 13 months of file being ready for decision 14 months

Industrial Design Division

Industrial Designs
Services Client Service Standards Mid-year Results Explanatory Notes
Issue filing certificate or issue report indicating industrial design application is incomplete within 3 weeks of receipt of application 2 weeks
Examine application to assess the registrability of the design; allow the design or issue first examiner's report within 9 months of the receipt of application 7 months

Copyright Office

Copyrights
Services Client Service Standards Mid-year Results Explanatory Notes
Register a copyright and issue a certificate
- for applications received by mail within 7 working days of receipt of application and fees 6.7 days
- for applications filed electronically within 5 working days of receipt of application and fees 2.8 days
Register a grant of interest and issue a certificate for a copyright within 12 working days of receipt of application and fees 6 days

Client Service Centre (Information Branch)

General Enquiries Services
Services Client Service Standards Mid-year Results Explanatory Notes
Respond to telephone enquiries or voice mail immediately upon receipt or call will be returned within 24 hours 88.2% Increased TAT are due to:
cross -training efforts and;
longer response time for web technical calls
Respond to general correspondence, email and fax requests within 48 hours upon receipt of the Client Service Centre 88.2%
Provide access to an information officer (on site) within 10 minutes of their request 88.2%
Send intellectual property publications publications will be mailed within 48 hours 88.2%
Reproduction and Sales Section
Services Client Service Standards Mid-year Results Explanatory Notes
Send photocopies of patent, trade-mark and copyright documents in paper or electronic form within 72 hours from receipt of request and with proof of payment 96.7%
Send certified copies of patent, trade-mark and copyright documents in paper form within 72 hours from receipt of request and with proof of payment 96.7%