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Annual Report 2007-08

Strategic direction: Client services

CIPO recognizes the importance of increasing the level and quality of IP activity by Canadians. To this end, CIPO is committed to providing quality products and services that respond to client needs and expectations while supporting the greater public good.

Throughout the year, the organization improved services in the following three areas identified as top client priorities in the 2005 survey:

  • timely, quality products and services;
  • accessible user-friendly products, services and processes; and
  • clear, consistent, accurate and comprehensive communications.

CIPO is continually working to become more efficient, accessible and responsive to client needs. Again this year, CIPO continued to act on the results of its third National Client Survey, conducted in June 2005.

The organization focused on three distinct client groups with a range of needs and expectations:

  • the creators and inventors of IP;
  • existing and potential Canadian exploiters of IP rights and information; and
  • the professionals who act on behalf of creators and innovators.

Timely, quality products and services

For the second consecutive year, CIPO made significant progress in reducing TATs for key services to clients. TATs improved steadily throughout the year for processes involving copyrights and industrial designs.

CIPO's product lines are striving to meet this strategic objective by placing high value on TATs and quality. All product lines are working to improve the timeliness, consistency, comprehensiveness and accuracy of search and examination products, services and processes.

Annual Report 2007-08
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Date Modified: 2009-03-19

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