Client Service Centre Products and Services

General Services

Fee : No cost

Product or service
Response time
Provide access to an information officer (on site)
Within 5 minutes
Respond to general correspondence, email and fax requests
Within 2 business days of receipt in the Client Service Centre
Respond to voice-mail messages
Within 1 business day
Provide access to automated search tools (on site)
Based on the availability of workstations

Provide access to stored reference documents:

On site
Within 1 business day
Off site1
Within 3 business days

Copies of Documents

Orders for copies of documents must be made in writing and submitted:

  • online via the CIPO Web site Document Order Form

Hard copies of orders must include the Fee Payment Form and be submitted:

  • by facsimile through CIPO's central fax numbers: 819-953-CIPO(2476) or 819-819-953-OPIC(6742)
  • by mail or in person, to:
    Canadian Intellectual Property Office
    Place du Portage I
    50 Victoria St., Room C-114
    Gatineau, Quebec
    K1A 0C9
  • in person to one of the regional offices listed in the Correspondence Procedures

Copy orders will be completed and sent to clients within 3 business days of their receipt at the Client Service Centre.


Provide a photocopy of a document on paper, for each page :

Product or service
a. if the person requesting makes the copy using the Public Search Room equipment (Fee per page)
b. if the Office makes the copy (Fee per page)

Certified Copies

Send certified copies of documents in paper form, other than a request under Rule 318 or 350 of the Federal Courts Rules

Product or service
a. for each certification
b. for each page

Patent — Copy on CD-ROM

Provide a copy of a document on CD-ROM. See examples of fee calculations of CD-R format

Product or service
a. for each request
b. for each patent or application to which the request relates
c. if the copy is requested on a physical medium, for each physical medium requested in addition to the first
d. for each additional 10 megabytes or a part thereof exceeding 7 megabytes

Note: This service will be available only for certain patent documents, applications open to public inspection and granted patents that are already available in the Canadian Patents Database.

Patent — Status

Response time: Within 2 business days

Product or service
Conduct a status search (Chapter 3.01.01 (PDF - 54 KB - 4 pages))

Patent — Item 24

Response time: Within 2 business days

Product or service
Conduct an Item 24 search (Chapter 20.02.02 (PDF - 227 KB - 14 pages))

Patent — Section 11

Response time: Within 5 business days

Product or service
Conduct a Section 11 search (Chapter 3.02 (PDF - 54 KB - 4 pages))

Bulk Data Products

Yearly subscriptions and Backfile products from our databases are available for Patents, Trademarks and Industrial Design products. For more information, please consult Bulk Data Products.

1 Some exceptions may apply if additional delays are encountered when materials are ordered from archives