Client Service Centre Products and Services

General Services

Fee : No cost

Product or service
Response time
Provide access to an information officer (on site)
Within 5 minutes
Respond to general correspondence, email and fax requests
Within 2 business days of receipt in the Client Service Centre
Respond to telephone enquiries
Within 30 seconds
Respond to voice-mail messages
Within 1 business day
Provide access to automated search tools (on site)
Based on the availability of workstations

Provide access to stored reference documents:

On site
Within 1 business day
Off site1
Within 3 business days

Copies of Documents

Orders for copies of documents must be made in writing and submitted:

  • online via the CIPO Web site Document Order Form

Hard copies of orders must include the Fee Payment Form and be submitted:

  • by facsimile through CIPO's central fax numbers: 819-953-CIPO(2476) or 819-819-953-OPIC(6742)
  • by mail or in person, to:
    Canadian Intellectual Property Office
    Place du Portage I
    50 Victoria St., Room C-114
    Gatineau, Quebec
    K1A 0C9
  • in person to one of the regional offices listed in the Correspondence Procedures

Copy orders will be completed and sent to clients within 3 business days of their receipt at the Client Service Centre.

Photocopies

Provide a photocopy of a document on paper, for each page :

Product or service
Fee
a. if the person requesting makes the copy using the Public Search Room equipment (Fee per page)
$0.50
b. if the Office makes the copy (Fee per page)
$1

Certified Copies

Send certified copies of documents in paper form, other than a request under Rule 318 or 350 of the Federal Courts Rules

Product or service
Fee
a. for each certification
$35
b. for each page
$1

Patent — Copy on CD-ROM

Provide a copy of a document on CD-ROM. See examples of fee calculations of CD-R format

Product or service
Fee
a. for each request
$10
b. for each patent or application to which the request relates
$10
c. if the copy is requested on a physical medium, for each physical medium requested in addition to the first
$10
d. for each additional 10 megabytes or a part thereof exceeding 7 megabytes
$10

Note: This service will be available only for certain patent documents, applications open to public inspection and granted patents that are already available in the Canadian Patents Database.

Patent — Status

Response time: Within 2 business days

Product or service
Fee
Conduct a status search (Chapter 3.01.01 (PDF - 54 KB - 4 pages))
$15

Patent — Item 24

Response time: Within 2 business days

Product or service
Fee
Conduct an Item 24 search (Chapter 20.02.02 (PDF - 227 KB - 14 pages))
$20

Patent — Section 11

Response time: Within 5 business days

Product or service
Fee
Conduct a Section 11 search (Chapter 3.02 (PDF - 54 KB - 4 pages))
$100

IP Data Products

Yearly subscriptions and Backfile products from our databases are available for Patents, Trade-Marks and Industrial Design products. For more information, please consult IP Data Products.

1 Some exceptions may apply if additional delays are encountered when materials are ordered from archives