Client Service Centre Products and Services

General services

Fee : No cost

Product or service
Response time
Provide access to an information officer (on site)
Within 10 minutes
Respond to general correspondence, email and fax requests
Within 48 hours upon receipt in the Client Service Center
Respond to telephone enquiries or voice mails
Immediately upon receipt or call will be returned within 24 hours
Send intellectual property publications
Publication will be mailed within 48 hours
Provide access to automated search tools (on site)
Based on the availability of workstations

Provide access to stored reference documents:

On site
Within 24 hours
Off site1
Within 72 hours

Copies of Documents

Response time: Within 72 hours. Excludes weekends and statutory holidays. These response times are met when the request is submitted with proof of payment.

Photocopies

Provide a photocopy of a document on paper, for each page :

Product or service
Fee
a. if the person requesting makes the copy using the Public Search Room equipment (Fee per page)
$0.50
b. if the Office makes the copy (Fee per page)
$1

Certified Copies

Send certified copies of documents in paper form, other than a request under Rule 318 or 350 of the Federal Courts Rules

Product or service
Fee
a. for each certification
$35
b. for each page
$1

Patent — Copy on CD-ROM

Provide a copy of a document on CD-ROM. See examples of fee calculations of CD-R format

Product or service
Fee
a. for each request
$10
b. for each patent or application to which the request relates
$10
c. if the copy is requested on a physical medium, for each physical medium requested in addition to the first
$10
d. for each additional 10 megabytes or a part thereof exceeding 7 megabytes
$10

Note: This service will be available only for certain patent documents, applications open to public inspection and granted patents that are already available in the Canadian Patents Database.

Patent — Status

Response time: Within 48 hours

Product or service
Fee
Conduct a status search (Chapter 3.01.01 (PDF - 54 KB - 4 pages))
$15

Patent — Item 24

Response time: Within 48 hours

Product or service
Fee
Conduct an Item 24 search (Chapter 20.02.02 (PDF - 227 KB - 14 pages))
$20

Patent — Section 11

Response time: Within 5 working days

Product or service
Fee
Conduct a Section 11 search (Chapter 3.02 (PDF - 54 KB - 4 pages))
$100

IP Data Products

Yearly subscriptions and Backfile products from our databases are available for Patents, Trade-Marks and Industrial Design products. For more information, please consult IP Data Products.

1 Some exceptions may apply if additional delays are encountered when materials are ordered from archives