Business Plan 2011–2012

Touch the Future of IP

Contents

• Message from the CEO
• Introduction
  • CIPO's agenda for 2011-2012
• Environmental scan
  • Building on results
  • Economic trends, internal and external factors
  • Financial overview
  • Human resources overview
    • Demographic highlights
    • Retirement eligibility
• Enterprise Business Renewal: Achieving our strategic goals
• Improvement of enabling and support services
• Progress on CIPO's five strategic directions
  • Client services
  • Outreach
  • IP administrative framework
  • International activities
  • Our people
    • Succession planning
    • Competency and capacity building
    • Mentoring
    • Change management
    • Focus on workforce retention
• Looking forward to the next five years
  • International environment
  • Operational environment
• Conclusion
• Annex A — CIPO 2011–2012 Service commitments